[I Jewelry Umaki Co., Ltd.] Over 90% of respondents were satisfied with the after-sales service after purchasing a wedding ring! Survey on frequency of use [Survey on after-sales service after purchasing wedding rings]
I-Jewelry Umaki Co., Ltd. Press release: June 4, 2025 To Members of the Press Over 90% of respondents were satisfied with the after-sales service they received after purchasing a wedding ring! Survey on frequency of use [Survey on after-sales service after purchasing wedding rings] The most common after-sales service that people have used is “cleaning (washing)” I Jewelry Umaki Co., Ltd. (Head office: Kurashiki City, Okayama Prefecture, CEO: Toyofumi Umaki) conducted a survey on “Use of after-sales services by wedding ring buyers” targeting 102 men and women aged 20 to 60 nationwide. Wedding rings are a symbol of important promises in life. When purchasing a wedding ring, you tend to be drawn to the design and quality, but various after-sales services after purchase are also important points to ensure that you can wear it for a long time. So, many people are probably wondering how many people actually use after-sales services after purchasing a wedding ring, and what the level of satisfaction is. So this time, iJewelry Umaki Co., Ltd., which operates “UMAKI BRIDAL” (https://umaki-bridal.jp/), conducted a survey on “After-sales service use by wedding ring purchasers” targeting 102 men and women in their 20s to 60s nationwide. [Summary] ・95.1% of people use
after-sales service after purchasing a wedding ring – The most used after-sales service was “cleaning” (68 people), followed by “size adjustment” (28 people) – The most common frequency of use was “only once after purchase” (68.6%), followed by “about once a year” (23.5%), and there are a certain number of regular users – The most important point was “whether they will respond for free” (52 people), followed by “speed of response” (31 people) and “availability of response at the store” (24 people) – After-sales service satisfaction was 91.2%, with 53.9% being “satisfied” and 37.3% being “very satisfied” *If you wish to quote the survey results, please write “Quote: UMAKI BRIDAL” and link the URL of the relevant page. 95.1% of respondents used after-sales service after purchasing a wedding ring
https://prcdn.freetls.fastly.net/release_image/104696/8/104696-8-c13a160ce3613433148b6d7ea50a05bd-650×450.jpg First, we asked, “Have you ever used after-sales service after purchasing a wedding ring?” The overwhelming majority of respondents answered, “Yes, I have used it” (95.1%). In contrast, only a small number of people answered, “I have never used it” (4.9%). It turns out that the majority of wedding ring buyers use some form of after-sales service after purchase. Support after purchasing a wedding ring can be said to be an important service for many people. The second most used after-sales service after purchasing a wedding ring is “sizing”, and the first most popular is…
https://prcdn.freetls.fastly.net/release_image/104696/8/104696-8-7f0d4ae5961d363d1017ee8b73792467-650×450.jpg Next, we asked, “What kind of after-sales service did you use after purchasing your wedding ring? (Multiple answers allowed).” The most common answer was “cleaning,” with 68 people answering. This was followed by “sizing” (28 people) and “repairs (deformed, missing stones, etc.)” (19 people). The main purposes for using after-sales services seem to be cleaning to keep wedding rings beautiful, adjusting them when the size no longer fits, and repairs when a problem occurs. Frequency of use of after-sales service after purchasing a wedding ring: More than 60% “only once after purchase”
https://prcdn.freetls.fastly.net/release_image/104696/8/104696-8-ffb1e866657186873274e410cc3c7733-650×450.jpg Next, we asked, “How often do you use after-sales service?” 68.6% of respondents answered “Only once after purchase,” accounting for more than 60% of the total. The next most common answer was “About once a year” (23.5%), which shows that there are a certain number of people who use it regularly. On the other hand, only 2.0% of respondents answered that they use after-sales service “about once every few months,” showing that very few people use after-sales service frequently. After-sales service for wedding rings is generally used immediately after purchase or at important times. The most important point in after-sales service is “whether it is free or not” Image
URL: https://prcdn.freetls.fastly.net/release_image/104696/8/104696-8-97918a6333b7218b08a1b3ca6808c8c7-650×450.jpg When asked, “What do you value most when requesting after-sales service? (Multiple answers allowed),” the most popular answer was “whether they will respond for free” (52 people). The next most important answer was “speed of response” (31 people), followed by “whether the service can be provided at the store” (24 people). In addition to being free of charge, users are also looking for quick responses and the convenience of being able to consult directly at the store where they made their purchase. We found that when choosing after-sales service after purchasing a wedding ring, whether or not there is a financial burden and a smooth support system are important. 91.2% of people are satisfied with the after-sales service after purchasing a wedding ring.
https://prcdn.freetls.fastly.net/release_image/104696/8/104696-8-415c262498ef42fe2f2868e7be474772-650×450.jpg Finally, when asked “How satisfied are you with the after-sales service?” the most common answer was “Satisfied” (53.9%), followed by “Very Satisfied” (37.3%), which revealed that 91.2% of respondents were satisfied. Also, since 0% of respondents answered that they were “slightly dissatisfied” or “dissatisfied,” it can be said that the after-sales service provided after purchasing a wedding ring is at a high level that exceeds the expectations of customers. Full free warranty service, wedding rings and engagement rings are “UMAKI BRIDAL”
https://prcdn.freetls.fastly.net/release_image/104696/8/104696-8-b7b5718abfed7189c630e05c633d8861-400×50.jpg Umaki Bridal is a wedding ring and engagement ring brand from Okayama Prefecture. As a bridal ring and fashion jewelry specialty store with its own atelier, we are committed to the highest quality and handle everything from design to finishing. UMAKI guarantees your bridal rings for life. https://umaki-bridal.jp/after-maintenance/ ■UMAKI’s free warranty service • Resize • Correction of deformation • Cleaning • New finish before the wedding ceremony • Change arrangement • Mele diamond lost • Engraving Please feel free to contact us with any questions you may have or if you need urgent maintenance. You can make a reservation by phone or online from the official website. If you are looking for a bridal ring that will last a lifetime, why not consider Umaki Bridal? ■UMAKI BRIDAL：https://umaki-bridal.jp/ ■Contact us: https://umaki-bridal.jp/contactus/
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