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» United Arrows Co., Ltd. The 30th SC Customer Service Role-Playing Contest National Tournament, the largest sal es staff customer service contest in the country. The staff of “Odette et Odile” won the “Fashion/Product Sales Ca tegory”

United Arrows Co., Ltd. The 30th SC Customer Service Role-Playing Contest National Tournament, the largest sal es staff customer service contest in the country. The staff of “Odette et Odile” won the “Fashion/Product Sales Ca tegory”

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[United Arrows Co., Ltd.] The 30th SC Customer Service Role-Playing Contest National Competition, the largest sales staff customer service contest in the country. The staff of “Odette et Odile” wins in the “Fashion/Product Sales Category” ​
United Arrows Co., Ltd. Press release: January 28, 2025 “Odette et Odile” staff wins in “Fashion/Product Sales Category” at the 30th SC Customer Service Role Playing Contest National Competition, the largest sales staff customer service contest in Japan United Arrows Co., Ltd. (Representative Director, President and CEO: Yoshinori Matsuzaki, Headquarters: Tokyo Madoka Terao of the women’s shoe brand “Odette et Odile Shibuya Thinks”, who
participated from Shibuya Ward, Tokyo, won the competition. This is the third time that our staff has won in this category, following the 2014 and 2018 competitions (the past two winners were both staff members from “United Arrows Green Label Relaxing”).
https://prcdn.freetls.fastly.net/release_image/3197/335/3197-335-4eb4287ea539e10b694a8ea90d3a8ea4-3900×2599.jpg The “SC Customer Service Role-Playing Contest” is the nation’s largest sales staff customer service contest, which has been held since 1995 by the Japan Shopping Center Association. The process is that contestants who have achieved excellent results in various commercial facilities competitions across the country will compete at each branch held by seven branches nationwide (Hokkaido, Tohoku, Kanto-Koshinetsu, Chubu, Kinki, Chugoku/Shikoku, Kyushu/Okinawa). Advance to the tournament. The winners will participate in the national competition as representatives of each branch. In the national competition to determine the prestigious “No.1 SC Customer Service in Japan,” competitions were held in both the
“Fashion/Product Sales Category (18 participants)” and the “Food/Beverage/Service Category (10 participants)”, and the winner was awarded in each category. A winner and runner-up will be selected. ■About the path to the national competition and the results at the national competition
https://prcdn.freetls.fastly.net/release_image/3197/335/3197-335-4e2f6eefd1ab0519992d8d9c4f47a091-1000×666.jpg Terao’s role-playing scene at the national tournament
https://prcdn.freetls.fastly.net/release_image/3197/335/3197-335-21604a2f53d336804e8d900a81c3e20b-1000×666.jpg Terao won the “Shibuya Hikarie” tournament held in July 2024, and later won the same tournament. We also won the Tokyo branch tournament held in October, earning us the right to participate in the national tournament. At the national competition, during the 8-minute customer service role-playing test, we heard requests from customers who were about to be transferred within the company, saying, “I want to change the atmosphere, and I want to wear things that are good for business partners in business negotiations.” “We would like to introduce you to shoes that can be your partner in a new environment,” and proposed two pumps that will refresh your mood starting from your feet. When a transfer is about to take place, we sympathize with the customer’s feelings by saying, “It’s time for you to feel better,” and we support your new challenge by giving advice on clothing and makeup that will make the most of your impression. I also provided
information on shoe care sprays and told them that I am good at shoe care, and I added appeals that I hope will be useful in the future. As a result of the judging, we won in the “Fashion/Product Sales Division”. Overall, the judges said, “She has a great attitude. She embodies the brand and is always customer-centered. Her customer service was fluid and clearly understood what the customer was looking for, not just herself.” Ta. ■About Madoka Terao
https://prcdn.freetls.fastly.net/release_image/3197/335/3197-335-46364e3d276f24eb180d4a8275558bfc-2216×2700.jpg Joined the company in March 2014. After working at Odette et Odile Shinjuku store, Lumine Yurakucho store, etc., transferred to the current Shibuya Shinx store in April 2023. This is the fourth time we have won the commercial facilities competition, and we have earned a ticket to the national competition for the first time. While working at a Lumine store, he also had experience with Luminest Bronze. In her private life, she is a mother of two children, and while balancing childcare and daily in-store activities, she has also achieved the lofty goal of competing in a competition. ■ Terao’s award-winning comment “This award is like a landmark that I will always look back on at future work and life milestones, and I am sure that when I stop or go back to my basics, I will look back on it and it will evoke the important feelings I gained today. We consider receiving this award at a time like this as a chance, and will continue to work hard to meet our customers with sincerity.” [Reference] Regarding the results of the 30th SC Customer Service Role Playing Contest National Competition https://www.jcsc.or.jp/cat_roleplaying/p_20250124_110510 ■About United Arrows Co., Ltd.
https://prcdn.freetls.fastly.net/release_image/3197/335/3197-335-ce8df440494c32cc13ee9d1a7e2653c0-827×368.jpg Established in 1989. We operate a select shop that sells a mix of designer brands procured from Japan and overseas with a unique sense of style, as well as original men’s and women’s clothing and miscellaneous goods. The company operates brands and labels such as “United Arrows,” “Beauty & Youth United Arrows,” and “United Arrows Green Label Relaxing.” ■About “Odette et Odile”
https://prcdn.freetls.fastly.net/release_image/3197/335/3197-335-eb5ac500f9bd3c9539a9d089adf14a51-459×250.jpg Based on the concept of “Shoes are the last important essence of styling. Shoes that will excite women who love fashion. Shoes that will give you so much confidence that you feel like you can walk through the wind.” High sensitivity with a feminine chic mood. A brand that provides high quality shoes.

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