Skip to content
Home
» Onward Holdings Co., Ltd. Notice of formulation of “Basic Policy on Customer Harassment”

Onward Holdings Co., Ltd. Notice of formulation of “Basic Policy on Customer Harassment”

  • by

[Onward Holdings Co., Ltd.] Announcement of formulation of “Basic Policy on Customer Harassment” ​
Onward Holdings Co., Ltd. Press release: February 3, 2025 Notice of formulation of “Basic Policy on Customer Harassment” Onward Holdings Co., Ltd. (Headquarters: Chuo-ku, Tokyo; President and CEO: Michinobu Yasumoto) has formulated the Onward Group’s “Basic Policy on Customer Harassment” and released it on Monday, February 3rd. So I would like to inform you. [Onward Group “Basic Policy on Customer Harassment”]
https://www.onward-hd.co.jp/company/customer_harassment.html In recent years, customer harassment has become a social issue, and the Ministry of Health, Labor and Welfare has announced a policy requiring all companies to take measures to protect their employees from customer harassment. In Tokyo, there are also moves such as the implementation of the Tokyo Metropolitan Customer Harassment Prevention Ordinance from April 2025. Under these circumstances, our group has established a Customer Harassment Countermeasures Committee, with members selected from various departments within the company, in order to consider measures to counter customer harassment. The recently formulated “Basic Policy on Customer Harassment” was created mainly by the members of this committee, with reference to the Ministry of Health, Labor and Welfare’s “Corporate Manual for Countermeasures against Customer Harassment” as well as an internal questionnaire survey. In addition, we will establish a response flow and set up a consultation desk, and depending on the issue that occurs, the relevant department, the person in charge of the appropriate department, and the
consultation desk will promptly hold a countermeasures meeting and take measures to speedily resolve the issue. . Our group has established a mission statement of “Bringing moisture and color to people and the earth,” and through “customer-centered management that leverages the diverse individualities of our employees,” we strive to create “moisture and color” that coexists with the earth. Our goal is to continue moving forward as a “lifestyle culture creation company” that contributes to the creation of a better lifestyle. By formulating this basic policy, we aim to further promote “customer-centered management that takes advantage of the diverse individualities of our employees.” Introduction The Onward Group aims to contribute to enriching people’s lives by proposing fashion as a lifestyle culture to our customers and creating new value and lifestyles. We strive to accurately understand our customers’ needs and provide fashionable products that meet those needs, while also taking customer opinions and requests seriously and responding appropriately. In addition, we will share the valuable opinions we receive from our customers within the company and strive to improve our products and services. On the other hand, in order to ensure the safety and security of our customers and employees, we will comply with relevant laws and internal standards and take action against any behavior that threatens the safety of other customers or employees, and we will contact the necessary specialized agencies or agencies depending on the situation. We will take an organizational response in cooperation with public institutions. 1. Definition of customer harassment Among requests from customers, the content of the request lacks validity, or the means and manner of achieving the request are inappropriate in terms of socially accepted standards, and this may harm the work environment of employees. What you can do. [Applicable acts] The following description is for illustrative purposes only and is not limited to these. ・Acts such as long-term restraint, repeated responses, and persistent demands for things that have been refused. ・Acts that require a burden or response that exceeds our response standards for our products and services. ・Violence, abusive language, remarks that deny the character of employees, insulting remarks, and coercive words and actions toward employees. – Nuisance behavior that causes employees to feel strong stress or fear, such as stalking or ambushing. ・Acts that damage the credibility of our company and employees or interfere with our business. (Including, but not limited to, defamatory acts on SNS and the Internet) ・Acts that cause significant inconvenience to other customers. ・Providing false information or acting in violation of laws and regulations or public order and morals. 2. Attitude in response to customer harassment – If we determine that there has been an act that falls under customer harassment, we may suspend the provision of products or use of our services. – If we determine that the offense is even more malicious, we will contact the appropriate authorities such as the police or lawyers and take strict action. 3. Initiatives in our group ・We are clarifying our corporate stance based on this policy and disseminating and enlightening our employees. – We have established a reporting and consultation system for customer harassment, and are building a response system when it occurs. Established in January 2025 ■Onward Holdings Co., Ltd. Overview It was founded in 1927 as Kashiyama Shoten. Currently, we are promoting business in the three areas of “fashion,” “wellness,” and “corporate design,” and expanding our business overseas in three regions: “Europe,” “America,” and “Asia.” Based on our mission statement of “Bringing Moisture and Color to People and the Earth,” we strive to live a life of “Moisture and Color” that coexists with the Earth through “Customer-centered Management that takes advantage of the diverse individualities of our employees.” We will continue to move forward as a “lifestyle culture creation company” that contributes to the creation of new lifestyles. Established: September 4, 1947 Representative: Michinobu Yasumoto, Representative Director and President Head Office: Onward Park Building, 3-10-5 Nihonbashi, Chuo-ku, Tokyo 103-8239 URL:
https://www.onward-hd.co.jp/

Leave a Reply

Your email address will not be published. Required fields are marked *

This article was partly generated by AI. Some links may contain Ads. Press Release-Informed Article.