Adastria Group Establishes “Basic Policy on Customer Harassment”

Adastria Group formulates “Basic Policy on Customer Harassment” ​
Adastria Co., Ltd. Press release: April 1, 2025 Adastria Group Establishes “Basic Policy on Customer Harassment” To build relationships of trust between customers and employees and continue to provide better products and services Adastria Co., Ltd. (Headquarters: 2-21-1 Shibuya, Shibuya-ku, Tokyo, President: Osamu Kimura), whose mission is “Play fashion!” and aims to be a “good community co-creation company,” has established a “Basic Policy Against Customer Harassment” in order to provide better products and services while ensuring the safety and security of customers and employees and building relationships of trust.
https://prcdn.freetls.fastly.net/release_image/1304/2568/1304-2568-cbf666de4eba3c6f9db8763e954a0aa2-3900×2080.png Based on our corporate philosophy, “Be an indispensable person, be an indispensable company,” the Adastria Group hopes to continue to be a presence that makes all stakeholders feel “I’m glad they found Adastria.” In order to realize this philosophy and continue to grow as a company, we believe that it is our responsibility to ensure that each and every employee can work in a healthy and safe environment without compromising their dignity. We will respond with a resolute attitude to requests and behavior that go beyond the bounds of social norms, and will continue to strive to provide even better products and services to our customers while building relationships of trust between our customers and employees.
Adastria Group “Basic Policy on Customer Harassment”
https://www.adastria.co.jp/customer-harassment/ Corporate attitude 1. The valuable opinions we receive from our customers will be used for continuous improvement activities throughout the company, and we will strive to improve our customer service and quality. 2. We take customer complaints and complaints about our products and services seriously, share them internally, investigate the cause, and work to prevent recurrence. 3. We will place top priority on ensuring the safety and security of our customers and employees, and will respond resolutely to any behavior that threatens the safety of other customers or employees, and will take organizational action based on the situation by coordinating with specialized organizations. Definition of customer harassment Complaints and behavior from customers that, in light of the validity of the content of the demands of the complaint and behavior, are inappropriate in terms of socially accepted methods and methods, and that harm the working environment of our employees. *Created by the Ministry of Health, Labor and Welfare Based on “Customer Harassment Countermeasures Corporate Manual” Applicable acts • Violence, abusive language, threats, blackmail or coercive statements or acts • Insults, statements or actions that deny one’s personality • Requests that go beyond the reasonable range or requests to provide services that are excessive in terms of social norms • Repeating the same reprimand, etc. over a long period of time • Acts of repeating actions or statements that were previously performed • Acts that cause significant inconvenience to other customers • Providing false information • Slanderous acts on SNS and the Internet • Acts that violate legal provisions, public order, or good morals • Acts that damage our credibility or interfere with our business by disseminating content without basis or proof, or by fraudulent means or force. • Other statements and acts equivalent to the above Attitude in response to customer harassment If we confirm any of the following facts or acts towards our customers, employees, or our company (including but not limited to these), we may refuse or cancel your use of our company and the services we provide (including any transactions you are currently using). Initiatives within our group • Based on this policy, we will clarify our stance as a company. • We will carry out awareness and education regarding customer harassment prevention, including not engaging in customer harassment ourselves. ■About Adastria Co., Ltd.
https://prcdn.freetls.fastly.net/release_image/1304/2568/1304-2568-563047b02089f8c6f38f2f6930b429d6-2848×702.jpg Adastria Co., Ltd. (President and CEO: Osamu Kimura) is a casual fashion specialty store chain with over 30 group brands, including Global Work, Nicoand, and Lawry’s Farm, operating approximately 1,500 stores in Japan and overseas. Celebrating our 70th anniversary in 2023, we aim to become a “good community co-creation company” that creates new value by creating an open community where people and information can exchange, based on our mission of “Play fashion!” that brings excitement to everyone’s life through fashion. Shibuya Hikarie, 2-21-1 Shibuya, Shibuya-ku, Tokyo 150-8510 https://www.adastria.co.jp/ https://www.instagram.com/adastria_official/