A first in Japan Underwear with return guarantee service as standard

First in Japan [Underwear with standard return guarantee service] ​
Tumugi Works Co., Ltd. Press release: July 1, 2025 Japan’s first [Underwear with standard return guarantee service] Japan’s first underwear history. We offer a free return policy for all products, including free shipping.
https://prcdn.freetls.fastly.net/release_image/163401/3/163401-3-ed68e07563743a3422feeb76bce8b1eb-3900×2600.jpg Tumugi Works Co., Ltd. (Headquarters: Shibuya-ku, Tokyo; CEO: Teruishi Inao) offers a comfort guarantee service to all customers for all products sold on the official Tumugi online store. Even if you try on the product at home and return it for personal reasons such as “it didn’t suit me,” “the silhouette was different from what I expected,” or “I tried it on but it didn’t suit my skin,” we will give you a full refund, including return shipping costs. Enjoy the same experience of trying on in-store products at our online shop Until now, when purchasing underwear online, it was common to offer a return service for bra size exchanges. However, this is the first time in Japan that a full refund, including return shipping fees, will be offered to all customers for reasons such as dissatisfaction with the color or shape of the product or dissatisfaction with the fit. (The results of the supporting research are provided later in the article.) “It didn’t suit me.” “The silhouette was different from what I expected.” “I tried it on but it didn’t suit my skin.” Even if the reason for the return is for personal reasons such as these, Tumugi’s comfort guarantee service guarantees a return for everyone. Background of the Comfort Guarantee Service Tumugi’s products are designed with a particular focus on comfort, with the theme of “melts into your skin and changes with your body.” We are confident in the quality of our underwear and want as many people as possible to experience its texture, so we offer the Tumugi comfort guarantee service. Also, up until now, buying underwear online was different from buying underwear in a store. In a store, you can see the actual product, try it on, and choose not to buy it if you are not satisfied. However, when buying underwear online, you can see the actual product, try it on, and exchange the size, but you cannot choose not to buy it if you are not satisfied. Tumugi makes this possible, and anyone can enjoy the same shopping experience online as in a store. You can purchase Tumugi online, see it in person, try it on, exchange it for the right size, or choose not to buy it (return/refund) if you are not satisfied. Developer’s Comment Since the COVID-19 pandemic, the number of opportunities to purchase things online has increased. Similarly, underwear can be purchased online, but it cannot be returned if it does not fit. Because underwear comes into direct contact with the skin, it is only when you hold the actual product that you can tell not only the size but also whether it suits your skin, bone structure, and silhouette. For this reason, we wanted to offer a comfort guarantee service online, just like in our stores. There were many possible risks in making this a reality, but we offer this guarantee so that you can feel confident in the feel of Tumugi products and pick them up with peace of mind. Future Outlook – Purchasing Experience without Regional Disparities – There are many good services and products in Japan, but most of them are concentrated in urban areas. Even if you can get them online, there are cases where you cannot return them after purchase, such as underwear. You can only see the actual product in the city center, and you have to judge everything online, so this situation may not provide a satisfactory purchasing experience. However, if you can return the product after purchasing it online, you can pick up the actual product and judge it, even if it is only available in Tokyo. We aim to create a world where you can have the same shopping experience no matter where you are, and where you can safely purchase underwear no matter where you are in Japan. Company Profile Company name: Tumugi Works Co., Ltd. Head office location: 8F MIEUX Shibuya Building, 5-3 Maruyama-cho, Shibuya-ku, Tokyo 150-0044 Representative director: Teruishi Inao Established: May 2, 2025 Website: https://tumugi-official.store Contact:
info@tumugi-official.store
https://prcdn.freetls.fastly.net/release_image/163401/3/163401-3-73758b00b7791d6f41b56cf223869b90-960×540.jpg “Japan’s first” backing research ■ Overview of backing research (in-house research) – Research period: June 2025 – Research target: Domestic underwear brand online shops 14 companies (excluding Tumugi) Wacoal／Triumph／AMPHI／Peach John／Aimerfeel／une nana
cool／Narue／tutuanna／GiRLS by PEACH JOHN／Ravijour／BRADELIS New York／Wing／San-ai Resort／Glamore ・Comparison conditions: Size exchange/return after trying on/return due to difference in image/sale items/return due to repeat customers/return shipping costs covered ・Conclusion: Tumugi is the only brand that meets the three elements of “free return shipping,” “returns even if the item is different from what you expected,” and “standard services including for repeat customers.” [Details of Tumugi’s Comfort Guarantee Service] Condition item Contents Products covered by warranty All products on sale Warranty details Full refund of product price including return shipping fee Usage restrictions – Limited to one time per product. – One item’s price will be refunded per product. Regardless of color, even if you purchase two or more of the same product and request a refund, only one item will be refunded. ・Panties are only covered by the warranty if they have not been tried on ・Subscribe to our free email newsletter when you purchase ・Return shipping fees from Okinawa Prefecture or remote islands are charged Target Channels Tumugi Official Online Store Not applicable ・You have not registered for our free email newsletter ・The return request form was filled out more than 8 days after the product arrived ・The product has become dirty, damaged, deformed, or has an odor while in your possession ・The product has been washed or rinsed ・The product has been returned without filling out the return request form ・The product has not been packaged according to the instructions in the return request form *This email has been sent automatically, so please do not reply.